Shipping policy
Shipping Policy
Thank you for shopping with us! We strive to process and ship all orders as quickly and efficiently as possible. Please review our shipping policy below:
1. Processing Time
- Orders are processed within [1-3 business days] (Monday to Friday, excluding holidays).
- You will receive an order confirmation email once your order has been placed, followed by a shipping confirmation email with tracking information once your order has been shipped.
2. Shipping Rates
- Shipping rates are calculated at checkout based on your location and the weight of your order.
3. Shipping Methods
- We use a variety of carriers to deliver our products. Delivery will be a carriers discretion.
4. International Shipping
- We currently do not offer international shipping.
5. Order Tracking
- Once your order ships, you will receive an email with a tracking number. You can track your order using the provided link.
6. Shipping Delays
- While we aim to meet delivery timelines, occasional delays may occur due to weather conditions, carrier delays, or high order volume. We appreciate your patience.
7. Shipping Address
- Please ensure that the shipping address entered at checkout is correct. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
8. Lost or Damaged Orders
- If your order is lost or damaged during shipping, please contact us within [5] days of receiving your tracking information so that we can assist you in resolving the issue.
9. Returns & Exchanges
- Please refer to our Returns & Exchanges Policy for details on how to return or exchange an item.
If you have any questions regarding our shipping policy, feel free to reach out to us at (252) 715 1445 or info@outersurfnc.com